Scope review
We assess the request against the package and agreed service definitions.
Our delivery process
Know how your work
moves from brief to delivery.
Transparency means explaining how requests are assessed, prioritised, delivered, reviewed and charged—not simply listing services.
The 21Cents approachClear scope.
Clear scope.
Consistent delivery.
Know what is included, how requests are handled and what happens next.
Request queue &
active work.
Every accepted request is recorded and assigned a ticket reference. Your package defines how many requests can be actively worked on at once. Other accepted requests remain queued until capacity is available.
- Requests must include the required content and references.
- We confirm scope and allocation before production.
- Work outside the agreement is quoted separately.
- Queue position and priorities are communicated.
Turnaround &
revisions.
Turnaround depends on the request type, complexity, queue and how quickly required information or feedback is supplied. Your proposal will state the applicable service expectations.
- Two reasonable revision rounds per standard deliverable.
- New concepts or changed briefs may be new work.
- Urgent delivery is subject to capacity and written agreement.
- Delays or blockers are communicated as early as possible.
Additional work
Nothing extra starts
without your approval.
If a request exceeds the monthly allocation or agreed scope, we provide a written quote with the work, price and timeline. Production begins only after approval.
Written estimate
We explain the additional work, costs, assumptions and expected delivery.
Client approval
You approve the quote before any additional billable work begins.