Pricing & billing
Monthly fees are stated in the proposal and billed in advance unless otherwise agreed. Taxes, payment processing and third-party charges are identified where applicable.
Service principles & policies
Transparency is part
of the service.
Before you commit, you should understand how pricing, ownership, third-party costs, delivery, cancellation and support work. Your signed agreement contains the terms specific to your engagement.
The 21Cents approachClear scope.
Clear scope.
Consistent delivery.
Know what is included, how requests are handled and what happens next.
Deliverables & capacity
Your agreement defines the deliverable types, monthly quantities or capacity, active request limit, turnaround expectations and revision allowance. Services are not unlimited.
Additional work
Work outside the agreed scope is quoted separately. No additional billable work begins without your approval.
Domain & website ownership
Clients retain ownership and control of their domain. Rights to website files, custom work, content and design assets, plus transfer arrangements, are documented in the agreement.
Hosting & third-party services
Hosting, Shopify subscriptions, premium themes, plugins, apps, stock assets and other third-party services are disclosed, including who owns the account and pays the provider.
Cancellation & minimum term
Any minimum commitment, notice period, early termination conditions and handover process are stated before signing. No term should be assumed from marketing copy alone.
Late payment & suspension
Payment reminders, grace periods, service suspension and restoration are governed by the signed agreement. We provide notice and a clear route to resolve outstanding balances.
Privacy & security
We use client information to provide agreed services and manage the relationship. Access, retention, security and applicable privacy rights are explained in the relevant privacy notice.
Need a term clarified?
Ask before you sign.
We'll explain the relevant scope or agreement term before you make a commitment.
Contact 21Cents ↗