The details matter.
Here are the answers.
Straightforward answers about the website launch offer, packages, deliverables, platform costs and working with 21Cents.
Clear scope.
Consistent delivery.
Know what is included, how requests are handled and what happens next.
Where is 21Cents based, and who do you work with?
21Cents is based in Toronto, Canada. We work remotely with businesses across Canada, the United States and other international markets.
Is the website really built without an upfront development fee?
Eligible standard WordPress business websites can be built without a separate upfront development fee as part of a qualifying monthly partnership. A minimum commitment and an agreed website scope apply. This is not an unconditional free website.
Does the website offer apply to all three priced packages?
Yes. Eligible WordPress business website builds can be included across Launch, Creative Growth and Digital Growth. The monthly package determines the ongoing service allocation. The website scope and commitment are confirmed in the proposal.
Do you build Shopify stores?
Yes. Shopify development is handled through Enterprise / Custom because store setup, catalogue configuration, integrations and ongoing ecommerce requirements need individual assessment and pricing.
Do you build WooCommerce stores?
We can assess WooCommerce projects. Advanced ecommerce builds, large catalogues and complex functionality are handled through a custom scope rather than assumed to be included in the standard WordPress business website offer.
Are hosting, domains and app costs included?
Not automatically. Domain registration, hosting where applicable, Shopify subscriptions, paid themes, plugins, apps and other third-party services are identified in your proposal. We explain who owns and pays each account.
Are the monthly packages unlimited?
No. Every package has defined deliverables or capacity, active request limits and revision rules. Your proposal confirms the exact allocation.
What happens if I need more work?
We provide a written quote explaining the additional scope, fee and timeline. We only begin additional billable work after you approve it.
How many revisions are included?
Our standard proposal allowance is two reasonable revision rounds per standard deliverable. A new concept or materially changed brief may be treated as new work.
Who owns my domain and website?
You retain ownership and control of your domain. Rights to website files, custom work, content, licences and transfer arrangements are set out in the signed agreement.
Can I cancel at any time?
Cancellation depends on the minimum commitment and notice period in your agreement. We explain those terms before you sign, including any applicable handover arrangements.
What happens if a payment is late?
We follow the notice, grace period, suspension and restoration process stated in your agreement. We do not rely on undisclosed penalties or surprise restrictions.
How do I get started?
Send an enquiry with your business details and requirements. We'll review the scope and recommend a package or prepare a custom proposal.